Via Rail Passenger Shares Experience with Genesis Staff

Via Rail passenger Jackie, shares her experience with Genesis employee Luke Jacobs in his commitment to customer service. We’d like to share her story with you.

Commendation for your staff at Vancouver train station today:

Good afternoon, I wanted to comment on how pleasant and helpful your security officer at the train station has been this afternoon. He not only assisted me but I have had the opportunity to watch him offer assistance to a number of other passengers, above and beyond what I imagine his responsibilities entail.

I do not have a name but have attached a photo to assist you identify which employee I am commending. I hope you share my comments with him and let him know that his service was very much appreciated.

Thank you for your feedback and sharing your story with us.