Our three shining stars working at the Vancouver Convention Centre have been awarded a Certification of Nomination award for exhibiting Service Excellence by the Vancouver Tourism Awards.
They were nominated by members of the public whom they have helped and gone beyond the call of duty:
They are Ms Nerissa Kirkland and Ms Alice Hahlen-Lui, for going above and beyond the call of duty to help a gentleman find his missing wallet. They went to the extent of donning gloves to dig and sort through garbage in their efforts to find the missing or lost wallet.
Mak Fattahi was nominated for going out of his way to find relief and resolve the problem for a visitor who experienced back pain due to sitting too long at the convention. Mak is a First Aid Attendant and devised a pain relief method for the lady, made arrangements for her to have easy access to this relief devise throughout the days of the convention. He also followed up on her to ensure that she was better in the remaining days.
They will be invited to the Tourism BC Breakfast next year.
Well done Alice, Nerissa and Mak, keep up the Excellent work and you do Genesis Security proud!